Consumer Protection in Switzerland
Consumer rights in Switzerland: right of withdrawal, unfair commercial practices, warranty and product safety.
Last updated : 2026-04-23
Consumer Rights
Art. 40a-40g CO establish a 14-day right of withdrawal for door-to-door and telephone sales (not for online purchases, except in certain cases). The Unfair Competition Act (UCA) prohibits unfair commercial practices (art. 3 UCA): misleading advertising, aggressive selling methods. The Product Liability Act (PLA) allows claims for damages without proving the manufacturer's fault. Legal warranty for defects is governed by art. 197 et seq. CO (2 years for furniture).
Frequently Asked Questions
Is there a right of withdrawal for online purchases in Switzerland?
Not as a general rule. The right of withdrawal within 14 days (Art. 40a CO) only applies to sales made at home and by telephone, not to online purchases.
How Long Does Legal Warranty Last in Switzerland?
Two years from delivery for movable property (Art. 210 para. 1 CO).
What to Do in Case of a Dangerous Defective Product?
May claim damages from the manufacturer under the PLR (liability for defective products) without needing to prove fault.
Editorial note
This article is provided for general information on Swiss law. It does not constitute legal advice and is no substitute for consulting a professional.
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